Over a 14-day period in June 2020, Arriv conducted a randomized controlled experiment wherein patients who used Arriv’s online check-in tool were shown one of two check-in methods: Half of the patients were asked to choose a 30-minute window for when to show up at the emergency department. The others were given the traditional option of specific check-in times. The results surprised the team.
Running experiments with clear results communicates patient experience and ease of use with the check-in product and process.
Make finding and engaging healthcare in moments of need human - starting with digital product design.